Deputy Manager – Telesales  

         

A leading e-commerce platform in South Asia is looking forward to hiring a talented individual to spearhead the business operation in Sri Lanka. Assistant Manager/Deputy Manager is responsible to develop the business in Sri Lanka, revenue growth and ensure profitability. The incumbent is also responsible for managing overall operations, recruiting staff, help in understanding the region and thereby developing products/services for the local market. The role holder will also act as a liaison between the Indian HQ.

• Specialized with MBA from a reputed institute.
• Minimum 6 years of experience in Outbound Telesales Process.
• Either in Telesales or was/has been involved in Tele-Collection & Retention process in Telecom, Banking, Financial Services, and Insurance or any domain would be preferred.
• Should have managed a team of 50-75 people.
• Good on Data Orientation & Analytics - Know some of the key metrics like AHT, Call per customer, Sales Target, Shrinkage, Efficiency, Login & Talk Time, Disposition Time; Understand Dialler Management
• Go getter and self-driven.