Customs House Brokerage
Handle E2E communication with customer & vendor for EXIM shipments.
Handle queries w.r.t pre or post clearance documentation.
Keep a record of all original SB, BOE and other documents.
Update all records, DSR and CHB AppLite for all the respective shipments
Build bridges between Product development, Operations and Customer Experience Management.
Consistently communicate with stake holders and current/prospective customer base to understand what the market needs and values are.
Drive all aspects of Compliance for the CHB execution which includes but is not limited to regulatory
Organize the implementation of new processes and policies for the CHB product to improve inefficiencies and customer experience
Follow up for outstanding statement with vendors on weekly basis and ensure support to finance for processing the vendor payments.
Coordinate with CFS and CHA for daily operations and clearance activities.
Visit customs for shipment related issues (if required).
Education and Experience Required:
Professional qualifications in Business or Supply Chain management, Customs regulations & compliance.
Minimum of 5-7 years of related industry experience in Ocean Freight and of CHB related experience on field and documentation.
Candidate must be certified & authorised by Lanka Customs.
Knowledge on systems & procedure compliance for customs clearance.
Handled clearance for various type of special commodities (Tea board, Food related, Sea food, Pharmaceutical, Vehicle etc..)
Previous experience on different type of clearance, Eg. Bond, IN-Bond, TIEP, Transhipment process, Enterpot Trade etc..
Solid experiences in Ocean Freight’s operations and customer service in NVOCC business
Ensuring Compliances on all the related activities.
Meeting timelines for all operational and customer service activities.
Systematic maintenance of documents and information of all activities.
Technical support to customers, Back office, Terminal office with regard to customs compliance, Policy & Procedure.
Vendor management & Cost control.
Advanced interpersonal communication skills and negotiation skills
Ability to identify Customer pain points using qualitative and quantitate data
Customer focused with excellent attention to detail and drive to serve customers mindset
Ability to communicate clearly and set focus/direction
|CLOSING DATE:||19 Aug 2021|